Keep Your PC Healthy With Online Computer Support

Computer is a basic requirement nowadays and to meet pace with the modern lifestyle, your computer must be equipped with all the latest advancements and technology.

Computers are borne with few problems occasionally and at those moments online computer support helps you and everybody look for resources providing computer technical support.

Multiple reasons are there due to which popularity of remote computer support model has been increasing rapidly. The prior supportive reason is its reasonable and much cheaper on-site tech support, which saves travel time and cost of fuel as for even minor issues you need to take your computer or laptop to the repair center.

Online support is available 24×7 and all through the year, just required to dial the number of the service provider. And to avail online PC support it is required to pay very small amount for enjoying state of the art diagnostic and troubleshoot service for hassle-free computing.

The support works efficiently for all issues either software or hardware. You require computer to carry normal tasks like browsing the internet, checking your email, using Microsoft office and similar tasks, you just need to ensure that your computer remains updated on the software front. Updating and installing relevant software on your computer will benefit you significantly.

The supports services ensure not only the protection of equipments but also create a back up for your data, and protect your network from cyber crimes such as hacking, e-mail bombing, unauthorized access and virus attacks.

Online computer support services are the most preferred alternative of millions of customers. They assist in fixing all the problems pertaining to your computer at the software end. The most attractive part is its availability which is throughout the day, 365 days an year at relatively cheaper payments.

Online services provide you with every kind of computer services like computer and laptop repair, PC maintenance, networking solutions, and several other IT enabled services. Online services are exclusively advantageous for small businesses which cannot afford to hire a full fledged IT department.

Online support resolves all types of PC problems including most critical problems too, which may be Operating System Support, Internet Setup Support, Virus Removal Support, PC Security Support, Software Support, Computer Optimization support, are just few from the list.

Online technicians resolve all the issues of the customer's PC at their level best and help to satisfy the customer's needs and enhance their goodwill too. Almost all online support providers hire best tech support technicians for the job.

Multiple online service providers are competing in the market with their outstanding services, but it is suggested to conduct some research before choosing any of them.

Online computer support is gaining its share of importance from the popularity by providing secure online remote tech support for our customers, so just sit back and relax as our technicians will solve just about any type of computer problem you may have.

Source: http://goo.gl/0dBuq

USB problems, now what?

Many people had ever face: USB problems. Well, below you can read it and how to resolve this problem.

USB Problems
The two main causes:

* 1. The installation of a USB device is done in the wrong order. Unlike with non-USB devices you connect USB peripherals to your computer first and then the software / drivers installed. A reinstalling solves the problem.
* 2. There is something wrong with your USB setup. The USB host or one of the USB devices do not comply fully with the USB standard.


The first question you should ask is: is the after installing a USB device, or was the problem that even if present? If the answer to this question: this only arose after installing a USB device, then I refer you to another piece from this article. Were there previously even though problems with USB peripherals, runing the following mentioned methods will help resolve this computer problems

Note: You must be logged in with an administrator account to hardware settings.

Problems after installation
1. If other USB devices, including a USB hub connected to your computer, delete it. Then close the USB device that you want to install directly to a USB port on your computer and run the installation. When the is successful now is probably the problem that the bandwidth of energy is too high or too low. If the installation fails, go to step 2.

Solutions:

* Connect all USB devices. Go to Device Manager (make a right-click My Computer, choose Properties, Hardware tab, take it and click the Device Manager button). Press + to USB controllers, create a right-click USB Root, choose Properties, take the Power Management tab and uncheck "Allow the computer to turn off this device to save power. Apply this also in other present-head USB hubs in Device Manager.
* If you use a USB hub and / or a USB device without its own power supply, connect the device to install the hub, but on a free USB port.

2. If the install is the only device connected USB device, but the computer installation still fails, turn the device on and off. Restart the computer or try the software for the device to install. Also you must check whether you have the latest firmware of the device. Does it yet, go to Step 3.

3. There may be a compatibilities problem with other USB hardware.

Solutions:

* Remove all other USB devices. And make them one by one again to find out which device is causing the problem. If you've found the device, uninstall and then reinstall this device.
* If the problem persists, restart the computer in Safe Mode. Research in Device Manager for unknown devices and / or duplicate entries of the same device. Remove everything that looks suspicious. As long as the deleted devices but are called genuine devices, Windows will restart it to reinstall.
* Finally, you might have accidentally used the wrong cable to connect the USB device. Use the cable provided with the USB device.
* Will the device or on another system? And have you tried all the above points, then the problem may still have to install to connect your new USB device. See also the next section solutions.


USB installation problem
If you have had problems with USB devices before you install a new device, you can do following things to troubleshoot the problem.

I. USB is only supported by Windows 98/ME/2000 and XP. Not by Windows 95 and NT.

II. Make sure that Microsoft Windows Xp or Windows has the latest updates.

III. Check in Device Manager or a USB host device is present. If the host device unknown, try to reinstall. Is there any USB host device present, then probably the BIOS settings for USB are not correct or is outdated BIOS version.

IV. If the Host is present but not functioning properly, can and that it is a known problem on the USB setup in combination with, for example former VIA chips or AMD motherboard. If you stil face any problems then avail online computer help

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What is a netbook?

A product that we see more and more lately, and the use of which in 2009 will probably exponentially, a notebook. A notebook or mini laptop is also mentioned. In this article we will go in what is a notebook, the specifications and you should look at during purchase of a laptop or notebook. As we in the introduction to this article already written, a notebook is a mini laptop. A notebook is designed to be easily moved. Not only is it lighter than a normal laptop, it is also smaller than a regular laptop. Moreover, a notebook price technically also a lot cheaper. Where a laptop in many cases very powerful hardware, this is in a notebook is not required. It is in a notebook is not for the strong performance, but to take it easy so that also worked on it.

A notebook is mainly used to work when you are not home or office is. Activities covered are e-mail, word processing, spreadsheet preparation and internet. An important function of a netbook is the ability to connect to the Internet (Wifi / LAN). For major applications a notebook is clearly not suitable. There are few opportunities for additional software.

We will now focus on different parts of the notebook, which are substantially different from an ordinary laptop.

* The display. A normal laptop is usually a screen of 15 "to 19" inches. The display in a netbook is usually between 7 and 12 "inch.
* The weight. Where a regular laptop is a few pounds, the weight of a netbook always around 1 kilo. Easy to take so.
* Shockproof hard drive. A notebook is a different type of hard drive used, one more shock resistant than a normal hard drive.
* Alternating system. Ordinary laptops have mostly standard Windows installed, but notebooks, there is a greater variation in the windows operating systems which has came of the ages with Windows 7. Thus there is relatively more Linux installed.
* No CD / DVD player. There is no entry for CD-ROMs, CD's or DVD's in a notebook. Therefore, it is so often difficult to install additional software.

Probably the main point where you should look at buying a notebook is the battery life. As a netbook / mini laptop designed to take on and to make them work, it is important that the battery will last long. Because of relatively cheap hardware used in a notebook, and this also applies to batteries, there are many models on the market whose battery that is only 2 hours. It is important to advance this view, for you will regret.

Besides the battery life you can just look at the windows operating system of the notebook that you may want to buy. Few people have experience with Linux, and if you think this effort to go, you should opt for an alternative with another operating system.

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Windows 7: The best new features

Windows 7, the new operating system from Microsoft, has recently launched a beta version. The final version is expected during 2009 and will be a nice and welcome changes entail. There are many review on microsoft windows vista help and support features which is examined it is implemented where necessary. Here some of the best new features of Windows 7.

The new Taskbar
In Windows 7, the taskbar had a new design. There have been well looked at Mac OS X from rival Apple, the taskbar seems suspiciously like the dock in OS X. You can program in the taskbar, drag, and you see a live preview of what is happening in the window area. If you have multiple tabs open in your browser you see live previews of each tab in the browser, and you can if you want to go there directly.

Jump lists
Jump lists are context-sensitive menus that are available for each program in the taskbar. Click the program icon for a list of the most recent or most frequently used tasks. For example, click the icon for configuring internet explorer in windows xp and you see your history or favorites, click the Word icon and you'll see a list of, for example, you recently opened documents.

Aero updates
The Aero user interface was first used in Windows Vista. Windows 7 Aero has a number of updates received. Aero Peek is very similar to Expose, the window manager of Mac OS X. Drag your mouse over the right side of the Taskbar and your active window is transparent, so you can see the desktop. The new Snap feature lets you easily enlarge windows and maximize them to different corners of your screen dragging. Drag a window to the top of your screen and automatically maximized, and drag him to restore to original size. Drag a window to the left or right side of your screen and the window will occupy half of the screen. This way you can easily and quickly align windows side.

Improved search
The search in Windows 7 is improved. You will get suggestions for results as you type, and also contacts, e-mail topics, documents, playlists, music titles and even the names of agencies in the panel searched.

Less pop-ups
One of the most annoying aspects of windows vista help services is undoubtedly the User Account Control (UAC) for almost every action asked for confirmation. Here, Microsoft has done and happy with what Windows 7 will have less pop-ups and the security settings to better adapt.

Device Management
Device Manager in Windows 7 has only 1 screen to all your internal and external devices to manage. Digital cameras, mp3 players, printers, you can see them all back. Click on a device and see the status (battery life, free disk space, etc.) and here you can perform different actions, for example, the device to synchronize and maintain.

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Vista or Xp ? Which is faster ?

How to make your computer booting fast?

Although there are lots of software available to manage your startup and make your operating system booting fast, however you can use the windows native tool for managing startup program named 'msconfig'. It is more powerful utilities itself. this is sufficient for most computer user's needs. Windows Vista Support has done away with this tool and instead has replace it's startup programs manager with a more powerful tool built into Windows Defender.

To Access the Windows startup follow these steps:
1. Open Control Panel.
2. Click on Performance Information and Tools.
3. Click on Manage Startup Programs.

Another way to speed up your microsoft operating system booting process, is changing some windows registry settings. Boot defrag speeds up the startup process by placing the boot files next to each other. Some users may have this enabled already by default, but some have also noted that this is not the case after they had upgraded Windows. Ensure that you run a backup of your registry before making any changes.

To enable this process:

1. Go to "Start–>Run", type "regedit" in the box and hit enter.

2. Navigate to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Dfrg\BootOptimizeFunction”

3. Select "Enable" from the list on the right.

4. Right on it and select "Modify".

5. Change the value to "Y" to enable and "N" to disable.

6. Reboot your computer.

Changing some velue in booting file will also help to increasing booting time. Follow the following steps:

1. Open notepad.exe, type "del c:\windows\prefetch\ntosboot-*.* /q" (without the quotes) & save as "ntosboot.bat" in c:\

2. From the Start menu, select "Run…" & type "gpedit.msc".

3. Double click "Windows Settings" under "Computer Configuration" and double click again on "Shutdown" in the right window.

4. In the new window, click "add", "Browse", locate your "ntosboot.bat" file & click "Open".

5. Click "OK", "Apply" & "OK" once again to exit.

6. From the Start menu, select "Run…" & type "devmgmt.msc".

7. Double click on "IDE ATA/ATAPI controllers"

8. Right click on "Primary IDE Channel" and select "Properties".

9. Select the "Advanced Settings" tab then on the device or 1 that doesn’t have 'device type' greyed out select 'none' instead of 'autodetect' & click "OK".

10. Right click on "Secondary IDE channel", select "Properties" and repeat step 9.

11. Reboot your computer and you can see the difference

Still if you are not able to do, just login at :
http://www.iyogi.net/tech-support.html

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Online Computer Support

Now-a-days Online Technical support is a range of services providing assistance with technology products such as mobile phones, televisions, computers etc. There are a wide variety of web sites that offer assistance through online. Here we only discuss about online computer support help and it's Support. Many user says that they have very high computer configuration but still they are facing slow slow performance of their computer. there are lost of causes to slow performance of computer like viruses, spyware and malware infection, having a huge temporary files, some hardware bad software and hardware devises driver installation etc.

Many user says that they have very high computer configuration but still they are facing slow slow performance of their computer. there are lost of causes to slow performance
of computer like viruses, spyware and malware infection, having a huge temporary files, some hardware bad software and hardware devises driver installation etc. You should ensure daily basis that your computer is free from any kind of malicious information and malware programs such as adware, spyware, virus and Trojans. If you find any malicious information on you computer then go for virus removal support services.

Some help about how to fix a slow computer and speed up computer performance; if your computer performance slow down you should these below mentioned troubleshooting task:

1. Search for and delete all files "*.tmp"

2. Delete all Internet Explorer temporary files, cookies and browsing histories.

3. Search for all files "temp" Delete the contents of them, do NOT delete the folder.

4. Run Defrag > Start/All Programs/Accessories/System Tools/Disk Defragmenter

5. Run disk cleanup > Start/All Programs/Accessories/ System Tools/Disk cleanup. In this process makes sure your drive is not compressed.

6. You can boot your computer in safe mode (by pressing F8 key during the boot up) and disable unwanted services that may be starting up your computer Operating System.

7. It is important things to Add more physical memory (RAM). While this is certainly an option that costs money, it is by far the best thing you can do to increase computer hardware performance for minimal cost. Adding RAM is the best "bang for the buck" you can do when it comes to improving hardware.

8. If you feel that your computer startup time is too long, then you can prevent programs from running at startup. You can disable those programme which is not need to startup. To prevent program form startup. Click on Start then on RUN and type msconfig. click on the startup tab.

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iYogi Acquires Clean Machine Inc.

Larry Gordon, Founder of Clean Machine appointed as President Global Channel Sales at iYogi

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.

iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.
Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,

"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."

"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",

added Challu.

With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.

"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",

said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.

ABOUT IYOGI

Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.net.

ABOUT CLEAN MACHINE

Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.

iYogi Announces Launch of Monitoring and Performance Tool For SMBs

iYogi – a leading provider of technical support services with horizons in the US, UK, Canada and Australia – today announced the launch of its exclusive server monitoring tools for small businesses. The new product offers integrated technology solutions to surmount the users’ unique IT support requirements thereby enabling them to derive and share information, data, enable network performance analysis, and security trends critical to plan and mana ge their set of servers – 24x7.

Uday Challu, iYogi’s CEO commented, “Holding a significant niche for itself in the computer support industry, iYogi has always known to be on the forefront of adapting breakthrough technology to exceed customer service expectations. This time we have developed a tool offering value-add functionality which will help small business customers maximize the business outcomes of IT.”

iYogi’s monitoring tool provides real time observation and monitoring solutions to ensure more robust and reliable IT support and infrastructure for small buinesses. Small Business owners also get a comprehensive assesment of their IT environment to meet technology needs with the scalability for future growth and create preventative measures based on quick analysis of network device alerts, pre-failure indicators, performance benchmark and security issues.

The new Monitoring and performance tool will provide small business with the opportunity to test all technical and non-technical aspects of their servers and help them to strengthen overall IT infrastructure. The array of services will include: Patch Management, Security Auditing, Site Inventory, Real Time Alerting Script Based Management, and Rights Management Services for all critical server issues.

“Irrespective of the business being small or large, when the consumer chooses iYogi, he leverages the potential of an elite taskforce of Microsoft Certified System Engineers and Cisco Certified Network Associates, ready to service their critical assets, using the most advanced network asset tracking and Performance monitoring”, adds Challu.

Another factor where the Company aims to distinguish itself from its competitors is product pricing. Embracing the concept of service quality, iYogi offers competitively priced technical support services at no-haggle, low prices.

As for its small business support, the Company has integrated its exclusive Monitoring and Alerting Services under one price umbrella of just $480 annually. per server i.e. $49.99 per month. The price is certainly hard to find anywhere else.

For more information on iYogi Small Business Support, visit http://www.iyogibusiness.com/

Contact Details:
Company Name: iYogi Technical Services Pvt Ltd
Address: iYogi Inc.
12 Desbrosses Street
3rd Floor
New York, NY 10013
Toll Free no:1-800-237-3901
Work Number: 1-212-229-0901
Fax Number: 1-888-867-2715
E-Mail: awadhesh.singh@iyogi.net

Computer's for Dummies Author Releases Top Ten Tips to Extend Remote Computer Life

1) Clean out the case – Especially when you have pets, you may find lots of non-electronic things dwelling inside your PC’s console. Clean it out; all that fuzz and dust helps trap heat, especially when it clogs the PC’s fan and air vents. But do take care: unplug your PC before opening the case. Then use a vacuum or can of air to blast away years of crud.

2) Clean up the digital detritus – As with cleaning out the inside of the remote computer support case, you’ll want to clean up the digital leftovers on your remote computer’s hard drive. The Disk Cleanup tool that comes with Windows is ideal for this. For your own stuff, you should go through the things you’ve saved to disk and ensure that there aren’t things lurking there taking up space that you no longer need. If so, delete ‘em!

3) Add more memory –Your remote technical support Christmas when you add more memory to the system. Unless the PC is already packed with RAM, buy more. Heck, if it’s packed with RAM, remove it and add RAM to the maximum capacity. Your computer support will love it. You will love it.

4) Backup your files – As remote computers age, the hard drive goes. The hard drive is where you store all your stuff, and that stuff should be precious to you. To help keep that information around, run a backup program on a regular basis. That second, just-in-case copy, of your stuff will come in handy some day.

5) Add a second hard drive – The hard drive in your old PC will die someday. Before then, add a second hard drive. For example, you can add an external hard drive and use it for backup. Or add an internal hard drive and start saving your stuff there for the big, sad day when the original hard drive bites the digital dust.

6) Get a new mouse, keyboard, or both! – Like the hard drive, your PC’s keyboard and mouse are mechanical things. They will suffer from wear and tear someday. Before then, do yourself a favor and buy replacements. A new mouse can add some happy zip to your computing day. A new keyboard, well, you can see the key tops again.

7) Perform regular maintenance –The computer support does have the ability to fix many of its own problems, but you must be an active participant. Regularly run disk utilities on the drive: defragment the drive to help improve speed and performance. Run a disk- checking utility to ensure that information can reliably be accessed on the disk.

8) Upgrade the optical drive – Rather than live in the 20th Century with a plain CD-ROM drive, get yourself a DVD drive, or a recordable drive. Replacement optical drives are inexpensive and easy to install yourself. They also come with the software necessary to use the new drive, even if Windows lacks those features.

9) Upgrade the video adapter – Video technology has come a long way since you bought your PC. A new video adapter, packed with abundant video RAM and a high-speed graphics processor, can make your PC look brand new. Well, on the screen at least. (Do ensure that you get an adapter that can plug into your remote computer support.)

10) Buy a UPS – Your remote computer support relies on power to keep it going. With an Uninterruptable Power Supply, you can ensure that the power is not only always there, but conditioned as well. The UPS will help keep your computer's aging bones from breaking during a snap outage.

source: businesswire.com/portal/site/google/?ndmViewId=news_view&newsId=20080708005246&newsLang=en

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Remote Computer, Computer Jobs Hit Record High

Unemployment among computer-related jobs hovers near historic lows as the U.S. information technology workforce tops 4 million for the first time.

The size of the IT workforce in the United States has topped 4 million workers for the first time last quarter, according to CIO Insight’s analysis of U.S. Bureau of Labor Statistics data. And the number of employed IT pros reached 3,956,000 in the second quarter of 2008, also a record high.

The IT unemployment rate inched up one-tenth of a percentage point last quarter to 2.3 percent, but still hovers near historic lows. That’s in contrast to overall unemployment, which last quarter stood at 4.7 percent, more than double the IT jobless rate. (In June, overall unemployment stood at 5.5 percent for the second consecutive month, after shedding 62,000 jobs that month. Comparable numbers aren’t available for computer-related occupations.

Why would IT employment remain robust as unemployment rises in most other job categories? IT performs a critical role in business productivity, and the efficiencies it brings are crucial for employers looking to trim costs—including payrolls—as fuel and related expenditures soar and the economy and dollar weakens. In addition, companies today cannot operate without functioning IT systems, so certain business technology skills cannot be eliminated if a company wants to remain competitive.

A year earlier, the IT unemployment rate stood at 2.1 percent, with 3,599,000 workers employed in IT and 77,000 jobless and looking for positions in the field, for an IT workforce size of 3,675,000.

With 4,050,000 managers, professionals and other staffers holding or seeking computer-related positions last quarter, the IT workforce has grown by 10.2 percent over the past four quarters.

Another sign of a strong IT economy: the number of workers employed by IT services firms rose by 56,100 this past year to 1,414,400, a 4.1 percent increase, according to last month’s BLS establishment survey of some 160,000 businesses and government agencies covering about 400,000 worksites. The active sample includes about one-third of all nonfarm payroll workers.

The increase in IT services employment reflects the continuing need by companies for outsourcers to manage corporate IT infrastructures as well as provide hard-to-find but needed skills to develop and support new applications and systems.

Not every person employed by IT services firms—officially labeled by the government as remote computer support systems design and related services—is an IT pro, but a majority are. A 2006 government report estimates that 53 percent of IT services firms' workers hold IT jobs such as programmers; software engineers; remote computer repair the preferred choice of customers, network systems and data communications analysts; or database, network and systems administrators. Another 3 percent are computer repair and IS managers. The remaining employees—44 percent of payrolls—encompass non-IT managers and administrative and operational support personnel, including those in finance, human resources and sales.

Besides the establishment survey, the government also queries 60,000 households to determine employment and unemployment in the U.S. For our analysis, we use a BLS quarterly report that aggregates the monthly reports and details employment in hundreds of occupation categories. The government tracks seven major computer-related job categories: Today Many firm needs more remote computer professionals to log on and systems analysts, remote computer programmers, computer software engineers, computer support specialists, database administrators, network and computer systems administrators and network systems and data communications specialists plus computer and information systems managers.

CIO Insight analyzes these eight occupation categories to determine current IT employment conditions. Because these IT professions comprises less than 3 percent of the overall workforce, and each occupation category’s size on its own would be statistically unreliable, CIO Insight aggregates the last four quarters to determine each quarter’s workforce, employment and unemployment levels. For example, we added BLS data from the last two quarters of 2007 and the first two quarters of 2008 then divided by four to determine second-quarter 2008 data. Statisticians and economists say aggregating four quarters worth of data makes them more statically reliable than just using one quarter’s worth of data.

source : cioinsight.com/c/a/Workplace/Computer-Jobs-Hit-Record-High/

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Firms Need More remote computer support Professionals to Log On

The world is full of youngish people who know everything there is to know about computers and the Internet, right?

Wrong.

In fact, industry sources say there are shortages worldwide of the people who know how to make that entire blinking, beeping cyber-universe go.

All those high-tech jobs that went to India, Pakistan and so on? They were mostly low-level support jobs, according to more than one professor of Computer Help and Support science.

Today, just about every company has a Web presence, said Kelly Lewis, president of the nonprofit Technology Council of Central Pennsylvania.

"There are not enough skilled people in the world to do this kind of work," Lewis said.

In the greater Harrisburg area, Lewis said, the industry is short 500 to 1,000 technology professionals, with companies raiding one another for techs and engineers.

"It's an international competition for talent, the scientists, technologists, engineers and project leaders," he said. "The demand will only get greater."

GeoDecisions Inc., a division of Gannett Fleming Inc. in East Pennsboro Twp., has had such a tough time finding qualified Web developers that the company helped Harrisburg University of Science and Technology create a curriculum to meet this specialized need, said Eric Darr, university provost.

GeoDecisions has hired three of the university's 20 graduates in the last two years. Five GeoDecisions employees teach at the school, Darr said.

Bob Scaer, president of GeoDecisions, said the motivation behind the company's commitment to the university is to add entry-level high-tech workers to the region. The company must still rely heavily on recruiters to scour the country and find workers who possess the advanced skills that GeoDecisions needs.

"We struggle to find these people," he said.

GeoDecisions isn't the only company that has come to Harrisburg University with a need for more talent, Darr said. Smart & Associates, a regional technology consulting firm, created two internships for Harrisburg University students just to support a contract Smart has to develop a Web portal for the state Department of Education.

Part of the looming problem in the networking field is that many of its earlier experts are retiring.

"The real challenge in the midstate is that 30 percent of the work force right now at all the Department of Defense facilities in our area is eligible for retirement," Lewis said.

Employers are desperate for workers in the networking field, said Kenneth Yarnall, a professor of math and remote computer support science at Lebanon Valley College. Reports from the Bureau of Labor Statistics indicate that there will be tremendous growth in the next decade for jobs in the computer support science and math industry.

Despite the need, the number of students majoring in computer science has not kept pace.

David Hutchens, chairman of Millersville University's introduced new computer support automation utility software for science department, said enrollments have dropped in the past seven years, leveling off in the past two to three.

"We have half as many incoming students as we had in 2001," he said.

At Shippensburg, Carol Wellington, chairwoman of the computer science department, said it's a national trend that fewer students are enrolling in computer science programs.

At Lebanon Valley College, Michael Fry, a math professor who also teaches computer support science courses, believes the decline in students has stabilized.

"There is more demand for our students than there are students," he said.

But why the ups and downs?

"I think there is a misconception in the general population that there are no jobs to be had in computer science because they're all being shipped overseas," said Lewis.

"That's not true. There are more people working in the field than in 2001, and the job market seems very strong," he said.

Some companies, like California-based Cisco Systems, have created partnerships with government and non-government organizations, schools and industry designed to teach students how to build and maintain computer networks.

Cisco's Networking Academy is now in its 11th year, said Gene Longo, who manages the program. Pennsylvania was one of the first states where the Cisco program caught on, and Carlisle was one of the first districts to adopt it, Longo said.

The 90 or so academies in schools across Pennsylvania have put 11,000 students through the Cisco program, including Jon Strine, 24, systems engineer at The Patriot-News. Strine went through four semesters of the academy at Carlisle High School, graduating in 2000.

"For me, it was the first entry into data networking at a deeper level," he said. "I fell in love with data networking. It opened up a lot of doors."

Abner Vargas, 22, came to the U.S. from the Dominican Republic when he was 11. He just graduated from Harrisburg University and has gone to work for Highmark, for whom he interned while he was working toward his computer science certification.

"I am working on Highmark's legacy modernization program, which means basically that I am helping to modernize their system, and automating some of the processes," Vargas said.

He said there is clearly a shortage of people trained in the computer sciences and technology.

"We have some contractors from other countries working here now, because there aren't enough trained people over here to do everything they need done," he said.

He added that bringing engineers and other technical people from overseas to work is expensive, time-consuming and requires whole forests of paper work.

"They would much rather have people from here. But there has been a real shortage in the past few years," Vargas said.

According to figures provided by the Pennsylvania Department of Labor and Industry, a software engineer in the commonwealth can earn between $55,000 and $96,000 annually.

A computer support specialist can make between $28,000 and $48,000, and a network administrator from $41,000 to $78,000.

The industry has been working for some time to boost interest in students in the science, technology, engineering and mathematics courses network professionals need. But Hutchens said there is no easy answer as to how to get that done.

Hutchens said incoming students could use a better math background in high school. He said his department even visits middle schools to spur interest among students. At the college, he tells students there are jobs everywhere.

At Shippensburg, Wellington said, there are usually 25 to 50 graduating with a degree in computer science.

"Everyone who graduated who wanted a job had a job," she said, with many in the midstate. "Students need to know computer science is fun."

Source : redorbit.com/news/science/1435567/firms_need_more_web_professionals_to_log_on/

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When you're out of the office, 01 Communique's I'm InTouch 6.1 lets you access your computer from afar. With I'm InTouch 6.1 installed on a Windows XP or Vista host computer, you can access that host computer from any remote Windows computer support on the internet via a web browser.

Now you can take control of the host's desktop, view its attached webcams, access its files and print them to your local printer. There's an option to access the host in Stealth Mode, which is handy when you want to check up on people. One impressive feature is the ability to access the Outlook inbox on the host via a webmail-style interface, which is more responsive than using the full remote desktop.

You would be better off setting up webmail access to your email on the server, but I'm InTouch could be useful if your email provider doesn't provide remote access to your inbox.

New features in version 6.1 include audio support and multi-monitor configurations, letting you view all of the host's displays even if your remote computer support services has only one monitor. When you take control of a host you can choose to view its desktop or a Windows Explorer-like view of the hard drive's contents. When you're viewing the desktop, a small drop-down menu lets you access features such as file transfers and switching to full-screen mode. I'm InTouch is also designed with hand-held devices in mind and is optimised for Pocket PC and Blackberry devices. A

long with remote access, it offers basic collaboration features such as chat and a whiteboard. Up to 10 remote users can access the same host simultaneously, which means you could use it for training sessions and online meetings - although if this is your primary requirement you might be better served by dedicated offerings from the likes of Citrix Online or Cisco's WebEx. One of I'm InTouch's drawbacks is that it is very Windows-centric. Not only are hosts restricted to running XP or Vista, but 01 Communique only supports remote users running Windows using ActiveX or Java via Internet Explorer or Firefox.

We managed to access files on our Windows XP machine from Safari and Firefox on our Leopard MacBook, and Safari on our iPhone but we couldn't view the host's desktop. I'm InTouch does the job but its biggest problem is that competitors such as LogMeIn and Citrix Online's GoToMyPC are more user friendly, more flexible and offer remote connections from more platforms. For example, unlike LogMeIn and GoToMyPC, I'm InTouch's web interface doesn't show you a list of all your host computers and their status (we're told I'm InTouch Premium will offer this, available in June). Nor does I'm InTouch's web interface make it easy to add new host computers.

Source : http://www.theage.com.au/news/upgrade/keep-in-touch/2008/05/27/1211653953797.html

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Steve Duncan, East Carolina University director of military programs, was honored May 3 with the General William E. DePuy Award, presented by the U.S. Army Cadet Command.

The award is considered the most prestigious honor given by the U.S. Army Cadet Command, the parent organization of the Army ROTC program, and has been presented only to two other individuals.

The award recognizes an individual who has provided significant support to the local or national Army ROTC program.

Brig. Gen. Arnold N. Gordon-Bray, the deputy commanding general of Cadet Command, officiated at a ceremony that honored this year's graduates of both the Army and the Air Force ROTC programs at ECU. Also present at the event was Col. William T. Wiseman, the commander of the Fourth ROTC Brigade.

Gordon-Bray praised Duncan for his continuing efforts on behalf of the ROTC program at ECU. He noted that Duncan's previous service as the deputy commander of the U.S. Army Training Support Center and in other key governmental assignments also had significantly contributed to the success of the Army.

While a civilian employee of the federal government, Duncan earned the Superior Service Award, the Meritorious Civilian Service Award and the Decoration for Exceptional Civilian Service – the highest award presented to civilian employees of the Army's Remote technical support program recognized ECU's online master's of science program in Computer support Science and Technology Systems was named a "best buy" from an organization that evaluates online degree programs.

GetEducated.com, which serves as a clearinghouse to showcase and evaluate accredited online degrees, employs college experts to review each online program. In 2007, ECU's online MBA and education degrees ranked one and three, respectively.

ECU's master's program in computer support science ranked seventh out of 68 programs nationwide. Housed in the College of Technology and Computer Science, the program offers four master's of science degrees: computer science; computer networking management; data communications technology; and information security.

Program seeks to help veterans

A program to assist mental health professionals working with returning war veterans will be offered May 29-30.

The May 29 session will focus on mental health of service members returning from active duty in Iraq and Afghanistan. It will be held at 5:45-9 p.m. at the Edwin W. Monroe Eastern AHEC Conference Center, 2000 Venture Tower Drive, Greenville. The program is aimed at primary care physicians, psychiatrists, nurse practitioners and physician assistants.

The May 30 workshop will help mental health professionals apply clinical skills to their work with these veterans and their families.It will be held from 8:30 a.m. to 4:30 p.m. at the Pitt County Agricultural Center, 403 Government Circle, Greenville.

Speakers for these events include Dr. Harold Kudler, mental health coordinator for Veterans Affairs medical centers in North Carolina, Virginia and West Virginia; Dr. Vince Arnold, retired Navy and director of the Deployment Health Center at Camp Lejeune; Dr. Kristy Straits-Troster, clinical psychologist with Veterans Affairs.

The events are sponsored by the Eastern Area Health Education Center, the Southeast Area Health Education Center, the N.C. Citizen Soldier Support Program, the Veterans Administration and others.

For more information, call (910)-792-5560, Ext. 100 or visit http://eahec.ecu.edu/calendar/mental.cfm?category=mental_health.

Engineering grads donate

ECU's first graduating class of 22 engineers donated $1,500 to ECU's Engineering Foundation. The announcement was made at the College of Technology and Computer Science Recognition Ceremony on May 10.

"This generous and forward-thinking gift is the start of alumni involvement in the engineering program," said Paul Kauffmann, chairman of the engineering department. "Our first graduates have demonstrated their commitment to enhancing engineering access by this donation which will focus on scholarships and financial support for future students."

Business sets scholarship mark

The College of Business recognized 96 undergraduate and graduate students with scholarships at an awards banquet on April 29.

The scholarships totaled $120,000 for the 2008-09 academic year – almost doubling last year's sum of $65,000.

"These scholarships reflect the generosity of our alumni, faculty, and friends – they have shared their success so that others can succeed," said Frederick Niswander, dean of the College of Business,

Trujillo named chair of OT

Leonard G. Trujillo has been named chairman of the Department of Occupational Therapy in the College of Allied Health Sciences.

Trujillo, who holds a doctoral degree, has been an occupational therapist for 30 years with the majority of his clinical experience in the U.S. Air Force. He was the only USAF officer to have held the position of program director for the Tri Service OT Assistant Program at the Army's Academy of Health Sciences, Fort Sam Houston, Texas.

Prior to joining ECU, he was an associate professor and associate dean at the School of Occupational Therapy at Texas Woman's University in Dallas.

source : http://www.reflector.com/local/content/news/stories/2008/05/19/ecunotes.html

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New Computer Support Automation Utility

Menlo Park, CA May 2, 2008 -- Digital Support Technology, Inc. (, a pioneer in automated computer support over the Internet, announced the release of PC Fixer, a proprietary computer support automation utility today.

With an innovative Reverse Search Engine and a comprehensive knowledgebase of support procedures, Digital Support Technology has the ambition to empower individual computer user to diagnose and fix problems on a computer. By downloading and installing PC Fixer, a computer user connects the computer to the Reverse Search Engine, which not only detects problems on the computer but also explains the problems to the computer user. After going through details of the computer problems, the computer user may decide which problems to be fixed by PC Fixer. At present, Digital Support Technology fixes the majority of computer problems and solution for free and charges a nominal fee for some specific fixes.

Since the beta release of the automation utility, thousands of computer users have tried the simple, secure, fast and easy-to-use tool and provided enthusiastic feedback. One user of the tool acclaims, "Great job in fixing my problem. I only wish I had discovered your service sooner, I could have saved myself a lot of time and frustration. Kudos to you!"

Although the online computer support landscape is already crowded with established players like Geek Squad and Firedogs, and new comers like iYogi and Support.com, Digital Support Technology intends to differentiate itself as the most innovative and the most cost-effective online technical solution provider for millions of computer users. In addition, the company commits itself to protecting privacy and security of computer users and builds its software on the Advanced Encryption Standard (AES).

source :prweb.com/releases/2008/05/prweb908264.htm

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How green is your computer?

Last week, we talked about using the Internet as a tool to make your life more eco-friendly (if you missed that column, it's online at statesman.com/lifeguide). But what about the power all that computer use takes up? According to PC maker Lenovo, the average American is on the Internet about 33 hours per week. And even when we're not online, we often leave our computers on — burning up more power.

With Earth Day coming up on Tuesday, here are ideas for cutting that power total.

Buying electronics

Get a list of energy-efficient computers at energystar.gov. "Energy Star is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy helping the consumer save money and protect the environment through energy-efficient products and practices," says Peter Mann, CEO of Austin-based Alen Corp., which makes Energy Star-rated indoor air-quality products.

The book "MySpace/Our Planet," from the popular social networking site, also suggests looking for the EPEAT certification (epeat.net), which evaluates computers based on both how they run and how they were manufactured.

The Consumer Electronics Association's Web site mygreenelectronics.org features an energy calculator for home electronics products and a database of energy-efficient products.

Saving power

In a survey commissioned by Austin-based tech support service site support.com, more than half of computer users almost never turn their computers off or turn them off only when they go to bed. A video on the company's Web site talks about "greening" your PC and the free power-management consultation Support.com offers.

Set your computer to go into sleep mode if you'll be away more than 10 minutes, says Gillan Taddune, the chief environmental officer at Austin-based BeGreen (begreennow.com), the carbon offset arm of Green Mountain Energy. Turning your monitor off or putting it in sleep mode can save you about $50 a year, according to "MySpace/Our Planet."

Also, don't forget about the energy-saving settings on your computer, according to Lenovo or do you know how much greener is your PC ? If not call the technicians from the company like iyogi, microsoft, norton etc they will guide you. Through the end of April, you can get a free consultation on your computer's power settings at www.norton.com/gogreen or by calling (877) 788-4877.

Put appliances or printers in hibernate mode, Taddune says, or just turn them off when you're not using them. To make this more convenient, try to concentrate your printer use in the same time frame.

Smart charging

Unplug chargers when they're not in use, says Taddune. Even if the device is fully charged or turned off, the charger is still drawing energy. The same is true of your computer and other office appliances. Taddune says roughly 12 million tons of carbon dioxide is released into the atmosphere from unnecessary electricity use.

Or, Taddune says, plug devices into a power strip so that you can turn them all off by switching the power strip off. Belkin (belkin.com/conserve) makes a surge protector that keeps power flowing to a couple of outlets, for things like a DVR that need to stay on. Green tips site idealbite.com recommends Smart Strip power strips, which turn themselves off.

The Dallas store Current Energy (store.currentenergy.com) sells solar chargers such as the Solio, which powers devices such as MP3 players, cell phones and PDAs. The Solio is a favorite of the bloggers at Ideal Bite. They use it for charging devices during plane flights. Last week, we talked about using the Internet as a tool to make your life more eco-friendly (if you missed that column, it's online at statesman.com/lifeguide). But what about the power all that computer use takes up? According to PC maker Lenovo, the average American is on the Internet about 33 hours per week. And even when we're not online, we often leave our computers on — burning up more power.

With Earth Day coming up on Tuesday, here are ideas for cutting that power total.

Buying electronics

Get a list of energy-efficient computers at energystar.gov. "Energy Star is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy helping the consumer save money and protect the environment through energy-efficient products and practices," says Peter Mann, CEO of Austin-based Alen Corp., which makes Energy Star-rated indoor air-quality products.

The book "MySpace/Our Planet," from the popular social networking site, also suggests looking for the EPEAT certification (epeat.net), which evaluates computers based on both how they run and how they were manufactured.

The Consumer Electronics Association's Web site mygreenelectronics.org features an energy calculator for home electronics products and a database of energy-efficient products.

Saving power

In a survey commissioned by Austin-based computer support service site support.com, more than half of computer users almost never turn their computers off or turn them off only when they go to bed. A video on the company's Web site talks about "greening" your PC and the free power-management consultation Support.com offers.

Set your computer to go into sleep mode if you'll be away more than 10 minutes, says Gillan Taddune, the chief environmental officer at Austin-based BeGreen (begreennow.com), the carbon offset arm of Green Mountain Energy. Turning your monitor off or putting it in sleep mode can save you about $50 a year, according to "MySpace/Our Planet."

Also, don't forget about the energy-saving settings on your computer, according to Lenovo. Through the end of April, you can get a free consultation on your computer's power settings at www.norton.com/gogreen or by calling (877) 788-4877.

Put appliances or printers in hibernate mode, Taddune says, or just turn them off when you're not using them. To make this more convenient, try to concentrate your printer use in the same time frame.

Smart charging

Unplug chargers when they're not in use, says Taddune. Even if the device is fully charged or turned off, the charger is still drawing energy. The same is true of your computer and other office appliances. Taddune says roughly 12 million tons of carbon dioxide is released into the atmosphere from unnecessary electricity use.

Or, Taddune says, plug devices into a power strip so that you can turn them all off by switching the power strip off. Belkin (belkin.com/conserve) makes a surge protector that keeps power flowing to a couple of outlets, for things like a DVR that need to stay on. Green tips site idealbite.com recommends Smart Strip power strips, which turn themselves off.

The Dallas store Current Energy (store.currentenergy.com) sells solar chargers such as the Solio, which powers devices such as MP3 players, cell phones and PDAs. The Solio is a favorite of the bloggers at Ideal Bite. They use it for charging devices during plane flights.

Support: statesman.com/life/content/life/stories/other/04/20/0420guide.html

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Online computer help wanted ads show first annual decline

There have been 3,733,200 job openings nationally advertised online in March, a 0.6 percent decline from the March 2007 level, according to The Conference Board.

The decline is the first over-the-year decline and reflects a slowing in annual growth in 42 states, of which 14 states were negative, the organization says.

In March, there were 2.4 advertised vacancies posted online for every 100 persons in the labor force, down from a high of 2.9 in April 2007.

Online advertised vacancies in California, the state with the largest labor force in the nation, totaled 512,000 in March. The ad volume in California dropped 118,000 or 19 percent below the March 2007 level.

“The softening in advertised vacancies evident over the last few months spread to more states in March and, for the first time, annual growth turned negative for the nation as a whole,” says Gad Levanon, economist at The Conference Board. “It would not be surprising to see a third straight month of job losses when employment data are released later this week as well as continued weakness in the months ahead.

Mr. Levanon says the weak demand for labor and a soft employment market help explain the significant decline in the Consumer Confidence Index released last week, which dropped to 64.5, its lowest level since 2003.

In March, 2,542,500 of the 3,733,200 unduplicated online advertised vacancies were new ads that did not appear in February, while the rest were reposted ads from the previous month. In March, the number of total online advertised vacancies declined 5 percent and new ads dropped 8 percent from February, reflecting the fact that there were fewer days during the reference period, as well as the continued slowing in the labor market.

States where labor demand continues to be high include Alaska, Nevada and Delaware. Alaska posted 4.65 online advertised vacancies for every 100 persons in the state labor force, the highest rate in the nation. Alaska has held the number one position for seven months in a row. Nevada (4.38) and Delaware (4.26) were close behind in the number of advertised vacancies when adjusted for the size of the state labor force. Half of the top 10 states with the highest ads rate are west of the Mississippi and in addition to Alaska and Nevada include Arizona (4.17), Colorado (4.04) and Washington (3.73). The other half of the top ten are along the Eastern seaboard.

“Although one cannot infer that the occupation or geographic location of unemployed persons matches the occupation or geographic location of the vacancies, looking at the number of unemployed in relation to the number of advertised vacancies provides an indication of available job opportunities for the unemployed,” says Mr. Levanon.

Healthcare still leads occupations in highest demand.

“Many jobs in high demand are also, on average, among the highest paying occupations,” says Mr. Levanon. Healthcare practitioners (260,400) and management (228,900) are the two occupations with the most number of ads posted online, the report says.

According to the latest federal hourly wage data, wages average about $30 for healthcare practitioners and above $44 an hour for management.

Also in high demand are occupations in computer and mathematical (203,900), business and financial operations (197,400) and office and administrative support (194,400).

The Conference Board survey measures the number of new, first-time online jobs and jobs reposted from the previous month on more than 1,200 major Internet job boards and smaller job boards that serve niche markets and smaller geographic areas.

souurce: centralvalleybusinesstimes.com/stories/001/?ID=8286